What authentication mechanism is used?

Based on authentication mode chosen the mechanism differs.

  • G-Suite,it uses standard API of G-Suite SDK to connect and authenticate with G-Suite.
  • Active Directory:- it uses LDAP API to connect to AD
  • Azure Active Directory:- it uses Azure AD API to connect and authenticate with Azure AD.
Does gControl require any hardware?

No, it doesn’t require any hardware in normal scenario. But if the enterprise is planning to integrate AD SSO with G-Suite then server class machine is required to be configured in client’s environment as a bridge between gControl and Active Directory.

Does gControl have any dependencies on third party software?

Most of the features of gControl doesn’t have any third party software dependencies. But for Device Restriction feature, there is dependency on Adobe AIR runtime for Windows and Macintosh environment and JAVA JDK 1.7 for Ubuntu.

Does gControl requires browser extension for all features?

No. gControl only requires browser extension for the following features

  • Idle Session Timeout
  • Consumer Gmail block
  • 3rd-party App Restriction
  • Domain Whitelisting
Which browsers are supported by gControl browser extensions?

The following browsers are supported by gControl

Can I restrict different G-Suite domain i.e. end user can access only organisation G-Suite domain within the network (sometime new employees access previous employer domain)?

Yes, gControl provides Domain Restriction to block other G-Suite domain through browser extensions.

Does gControl works for restricting usage on mobile?

gControl control access to G-Suite on browser only so browser access on smartphone & device will be controlled but access of G-Suite through other protocols/apps are not controlled.

Does Google default 2FA works with gControl?

No, gControl overrides the default 2FA (2- Step Verification). 2FA can be provided by buying plans for SMS provider such as plivo. gControl also supports integration with Google Authenticator.

Does gControl work for IMAP and POP3?

No.gControl is an web-based SSO solution.Therefore it does not work for IMAP and POP3.

What settings should be done in order to keep extension Admin managed instead of user managed.

Step 1:

Click on Advance Settings from Quicklinks → Click on Extension Settings → Find For TYPE: → Select Admin Managed → Click on SAVE.

Step 2:

Go to G-Suite Admin Panel,Click on → More G-Suite → Chrome Management → User Settings → Preinstalled Apps → Manage Pre-installed apps → Click on Chrome Web Store → Type in search box CloudCodes gControl → Click on ADD → Click on SAVE to save the settings.

How to disable gControl from your domain?

You can disable gControl by following the steps given below:

  • Login to Google admin control panel with super-admin credentials.
  • Access gControl from Apps → More Apps → gControl.
  • You will be redirected to gControl Dashboard.
  • Click Disable gControl button on top of gControl Dashboard.


you can follow these steps:

  • Login to Google admin control panel with super-admin credentials
  • Go to Security
  • Click on Setup SSO
  • Uncheck 'Enable Single Sign-on' and remove the URLs from all three text boxes
  • Click Save to save the settings.

Note: Only Superadmin has rights to disable and enable gControl.

As Google Authenticator is used for Android which app can be used for Windows phone instead of Google Authenticator?

Users with Windows mobile phone can use Microsoft Authenticator for 2-factor authentication.

While registering for 2 Factor Authentication feature, in order to receive verification code through SMS how many email accounts can be registered with one mobile number?

One mobile can be registered with multiple email id’s.

If I am based in India, Do I need to subscribe for SMS providing services if I opt for SMS mode for 2-Factor Authentication?

No, If you are based in India, you can simply opt for Native SMS service.

What quota of SMS can I avail if I opt for native SMS for 2-Factor Authentication?

You will get 365 SMS per user per year i.e daily 1 sms for a user. Beyond this limit, the service is chargeable. If you need to increase this quota, you can increase it as per your requirements.

If I need to use 2-FA for few users instead of all the users, can I distribute the SMS quota among those users?

Yes, You can distribute SMS quota among few users.

3rd party application block
Does 3rd party application block require an add on or extension?

Yes, The solution will be provided through browser extension.

Active Directory
Does gControl support Single Sign On with Active Directory?

Yes, gControl provides true single sign on support for Active Directory i.e. if a user login to their desktop using AD credentials and then they try to access G-Suite through browser then they don’t need to provide their credentials again.

AD- gControl Passwords are synced or saved?

Users are only authenticated through Active Directory. User’s passwords in Active Directory are not saved with gControl. gControl does have an option of syncing passwords. It syncs password at the login time unlike the GAPS tool which does the sync only when the User changes his password in AD.

Does agreement appears on every login?

No, It will appear only on the first login.

Custom Login Page
How can I use Custom Login Page feature?

If you want to create a customised login page for your company, Select YES as an answer to Do you want to use customised login page? You can design one in HTML and paste the code in the text box provided on the feature page. Else If you want to use default login page provided by CloudCodes, you can select NO and choose from the templates given on the policy page. Click SAVE to save the settings.

Consumer Gmail Block
Can I track the personal gmail account being accessed by users?

Yes you will come to know about it from violation policy reports.

Device Restriction
Can I restrict users from logging in only from a particular device?

Yes. With Device Restriction policy in gControl,it is possible to restrict the user to login only from a specific device which is saved along with the user’s mail id.

Does Device Restriction feature work on mobile phones and tabs?

Device Restriction policy works only on Laptops and PCs.It does not work on mobiles and tabs.

Does device restriction feature work on Chromebook Notebook?

No. device restriction feature does not work on Chromebook Notebook.

Can I configure more than one device in device restriction policy for a single user?

Yes absolutely you can configure device restriction policy for a single user in multiple device.

Domain Whitelisting
Can I allow users to access particular G-Suite domains and restrict the rest?

Yes absolutely you can do it by creating a policy for domain whitelisting and mention the domains to be allowed. All the domains other than the specified ones will be blocked.

Forgot Password
Can I give user the right to reset his password in case if he forgets his password ?

Yes. Instead of admin,User can reset his own password with Forgot Password feature in gControl.

Can admin reset answers for the questions that are set in the Forgot Password policy?

Yes. Administrator can reset the answers.

IP restriction
Which IP address shall be specified in the IP restriction policy?

IP restriction policy must be configured with Public IP or Proxy IP of the organization.

Landing Broadcast
What is the difference between Agreement and Landing Broadcast?

Agreement feature enables administrator to enforce the terms and conditions of the organization on users.

Landing Broadcast feature is configured in order to inform users about certain changes or display notices/updates.

The message in agreement policy is displayed only once as repetition option is not given in the policy whereas message in landing page policy can be showed on every login or only once.
Landing Page
What URLs can be kept as landing page?

Any Google page like Google Drive, Google Calendar or Portal of your organization created with Google Sites portal can be set as a landing page.

Password Policy
Can I compel users to change passwords after specific number of days?

Yes. You can do it with Password Policy in gControl.

Can I download reports regarding violation taking place in the organization?

Yes the reports are downloadable from gControl dashboard.

Session Timeout
After how much time user will be logged out of the G-Suite account ?

You can mention the time requirement in the session timeout policy according your organizational requirements.

Sync Process
I have moved users in my domain in another OU but the policies that are applied on those OUs are not getting applied on the newly moved users.

This is because the newly moved users have not got synced.You can sync the changes by clicking SYNC DOMAIN button on the dashboard or Click on Advanced Settings → Click on Setup User Sync → Click on SYNC NOW. Administrator will be notified by sending an email after completion of Sync process.

I have installed gControl and applied policies still my dashboard is showing 0 for Active users,OUs and policies.

gControl sync runs once a day. The counter gets updated automatically after this sync.

Time Restriction
Can I apply time restriction for Employees working in night shift?

Yes, absolutely gControl allows you to set the policies according to your organizational requirement.